top of page

IT Support

Workshop (1 Day)


The main goal of this workshop is to learn the vocabulary and phrases that are necessary to provide good IT support in English for your company. In particular, you will focus on handling complaints and requests. Additionally, you will learn how to give clear explanations via email or on the phone.

Introductions and exchange of personal experiences


Common IT issues and complaints


Vocabulary: “Problem” words


Telephoning roleplay: “Handling issues and complaints”


Translating Sentences (System Messages)


Top 12 Sentences for Email


Email practice with IT topics


Reading and recording facts and figures


Alphabet and spelling practice (telephone alphabets)


Listening comprehension with examples of different accents


bottom of page