Workshop (1 Day)

 

The main goal of this workshop is to learn the vocabulary and phrases that are necessary to provide good IT support in English for your company. In particular, you will focus on handling complaints and requests. Additionally, you will learn how to give clear explanations via email or on the phone.

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Introductions and exchange of personal experiences

 

Common IT issues and complaints

 

Vocabulary: “Problem” words

 

Telephoning roleplay: “Handling issues and complaints”

 

Translating Sentences (System Messages)

 

Top 12 Sentences for Email

 

Email practice with IT topics

 

Reading and recording facts and figures

 

Alphabet and spelling practice (telephone alphabets)

 

Listening comprehension with examples of different accents