Email and Telephoning

Workshop (2 Days)

 

The main goal of this workshop is to learn the skills and vocabulary that are necessary to write emails and speak on the telephone about a range of different business topics. In particular, you will find out how to make and handle complaints, discuss delays, make and reply to invitations and reschedule appointments. In addition, you will improve your listening skills and learn how to interpret emails from business partners in the UK and the USA.

 

Day 1

 

Introductions and exchange of personal experiences

 

Email Practice – Top 12 sentences and practice exercises

 

Email correction and improvement

 

Telephoning Skills (1 – 5) – Useful phrases and practice exercises

 

Listening comprehension: Taking a message and correcting information

 

Day 2

 

Reading comprehension: Understanding emails from the USA and UK

 

Advanced Email Practice – Complaints / Delays / Invitations / Rescheduling

 

Telephoning Skills (6 – 10) – Useful phrases and practice exercises

 

Advanced listening comprehension from Business English Certificate

B1/B2